Terms and Conditions

Terms and Conditions of Purchase

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By means of these purchase conditions Remote Sites Opportunities Suppliers S.L. (hereinafter the Company) informs users of the website/app owned by the Company (hereinafter "the Site") of the purchase conditions governing access to the services provided by the Company.

The use of the Page attributes the condition of "User" to any natural person of legal age interested in the products and services of the Company and implies the full and unreserved acceptance of each and every one of the provisions included in these Purchase Conditions in the version published by the Company at the time the User accesses the Page.

The User declares that he or she is of legal age and is fully responsible for the veracity of this declaration and has the legal capacity to contract the services offered on the Page in accordance with the conditions set out herein, which he or she declares to understand and accept.

Both access to the Page and the use of it by the User, as well as the products offered and accessible through it, are subject to the applicable legislation, as well as to the principles of good faith and lawful use by the User, who will be entirely responsible for such access and correct use. The use of the Page implies the total acceptance of the mentioned Conditions of Purchase.

 

The User will be able to have access to the General Information of the Company in the section General Information of the "Legal Terms" of the present Page.

The Page is available in Spanish and English. The User may choose one of the two to browse it and place an order. These purchase conditions will be available to the customer at all times on the Site.

 

The management and delivery of the order requested through the Page, will be provided by the Company being the only one responsible for the sale and its distribution and delivery, as well as for issuing the ticket or invoice and, if applicable, making the collection.

 

Once the User has selected the desired products on the Site, he must select the option "Continue". The screen will show the selected products with the final price. 

 

On this screen the User will be able to see the offer or promotion, existing at that moment that can be applied to the purchase, and will be able to select the one that he considers appropriate. By selecting the option "Apply" the User will be able to see the final price of the products selected in the purchase process once the offer or promotion has been applied, if applicable.

 

Once the products have been selected and the purchase price has been determined, the User will be asked to provide a series of personal data necessary to carry out the management of the order requested. In the data form, the obligatory fields for the purchase process will be determined.

 

The refusal to provide the data described as obligatory will mean that the service for which they were requested will not be provided or will not be accessible. For this purpose, the treatment of the personal data of the Users of the Page will be carried out in accordance with the provisions of the "Basic Information", the "Additional Information on Data Protection" and the "Cookie Policy" of the Page, so we ask you to please read it.

 

Only natural persons of legal age may request and contract the ordering service, that is, the e-commerce portal offered by the Page is directed to persons of legal age. The User declares and guarantees that he or she is of legal age and is fully responsible for the veracity of this declaration and for the truthfulness and accuracy of the data entered in the register.

 

The User must read the basic protection information presented in the registration form (and additional information in case he/she requires more information) and the present Purchase Conditions that are accessible at all times on the Website.

 

The User is obliged to pay for the service contracted on delivery of the product at the place where the product is collected. To do so, in cases where payment by financial, credit or debit card is permitted, the financial data requested by the bank must be entered and the "Accept" button must be pressed; at that time the card will be charged.

Then you must press the "Continue" option that appears at the bottom of the screen to continue with the order purchase process

Only financial cards established and accepted on the Site will be accepted as means of payment. The User who has paid by financial card will be given a "Proof of Delivery" of the product ordered.

 

The Company manages its payments through a gateway that guarantees that transactions are carried out in a secure environment based on the PCI DSS (Payment Card Industry Data Security Standard) certified in version 3.0 level 1. Redsys, S.L. is the Company's payment processor, which guarantees that its users' transactions are carried out in a secure environment based on this regulation.

Compliance with the PCI-DSS regulations is required by international card brands (Visa, MasterCard, etc.) in order to regulate the security standards for information and identity of payment cards, as well as the mechanisms for handling, storing and managing credit and debit card data by financial institutions, merchants and integration companies providing payment services.

For the User who carries out a process of "tokenization" of the card, the Company informs that all the operations that are carried out with the card through the Page, guarantee the encryption of the data from its point of origin to the point of destination.

The Company does not keep any data of your bank card; it only keeps a "token" number and a transaction number that relates your user with the payment data.

Later, the User must verify the data and confirm the order, so if everything is correct the User must check the option "Confirm" which will end the purchase process by confirming on the Page that the order has been placed successfully.

After the service has been contracted, the User will receive an e-mail at the address indicated by the User, for the purposes of "Order Confirmation" together with the order data.

In relation to the "Order Confirmation" email, those that have suffered modifications, alterations of any kind, deletions or corrections or that are in any way altered, at the discretion of the Company, with respect to the standard confirmation email that the Company has will not be admitted.

With respect to Internet access through mobile devices, the User must have all the necessary equipment and software to be able to use the service, as well as have the connection correctly configured for access to the service.

Access to the Internet through mobile devices may have additional browsing costs associated with the operator. The amount of these costs will depend on the tariffs and conditions that each User has contracted with their mobile telephone operator and therefore, in no case can the Company be considered responsible for these costs.

In addition, the order confirmation e-mail may include a certain benefit for the User, linked to the order placed, which will be duly communicated in the e-mail so that the User can redeem this benefit in the next order placed through the Page.

 

Likewise, the User may make a complaint or claim in relation to the service provided on the Website at the address info@escondite-takeaway.com, which appears in the Contact section of the Website and the Company will contact you at the e-mail address you provide in order to respond as soon as possible.

 

Withdrawal

 

The Company informs the User that it has no obligation to send the consumer a withdrawal document in order to revoke the contract for the service offered through the Pages, within the legal deadlines, as it is within the exceptions established in Articles 102 and 103 of the Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, by virtue of which it is established that there is no right of withdrawal in contracts for the supply of goods made to the consumer's specifications or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire quickly.

 

Updated May 2020